Frequently asked questions
A: If you're not completely satisfied with your purchase, you can return it within 30 days of receipt. Items must be unopened and in their original packaging. To initiate a return, email us at info@tampabayspicecompany.com with your order number and reason for return. Return shipping costs are the customer's responsibility unless the return is due to our error. Refunds will be processed within 7-10 business days after we receive the returned products.
A: Your privacy and security are our top priorities at Tampa Bay Spice Company. We use industry-standard encryption technologies and Secure Socket Layer (SSL) certificates to protect your personal and payment information. All data transmitted between your browser and our servers is encrypted and secure from unauthorized access. We also comply with all relevant privacy laws to keep your information confidential. For more details, please refer to our Privacy Policy page or contact us at info@tampabayspicecompany.com.
A: At Tampa Bay Spice Company, redeeming your loyalty points is quick and easy. First, make sure you are logged into your account on our website. Add the desired handcrafted spices, rubs, or marinades to your cart. During the checkout process, you will see an option to apply your loyalty points. Simply select the amount of points you wish to redeem, and the equivalent discount will be automatically applied to your order total. If you encounter any issues or have questions, our customer service team is always available to assist you. Enjoy the rich flavors and savings! For any loyalty program inquiries, please contact us at info@tampabayspicecompany.com.
A: After your order is processed and shipped, you'll receive a confirmation email with your USPS tracking number. Use this number to track your package in real-time on the USPS website. Delivery usually takes 3 to 7 business days, depending on your location. If you have any questions, our customer service team is here to help.
A: Thanks for your interest in joining Tampa Bay Spice Company! While we truly appreciate your enthusiasm, we are currently not hiring. We anticipate potential opportunities opening up in the second quarter of 2026. Please keep an eye on our website for any updates regarding job openings. We look forward to possibly having you as part of our team in the future!
A: At Tampa Bay Spice Company, tracking your Loyalty Points is simple. First, log into your account on our website. Once logged in, navigate to the "My Account" section where you'll find a dedicated "Loyalty Points" tab. Click on this tab to view your current points balance, transaction history, and any available rewards. If you have any difficulties or need further assistance, our customer service team is always ready to help you. Enjoy the benefits of our loyalty program as you continue to savor the rich flavors of our handcrafted spices, rubs, sauces and seasoning packets.
A: At Tampa Bay Spice Company, we prioritize prompt processing and shipping to ensure you receive our handcrafted spices, rubs, marinades, and selected accessories as quickly as possible. If you place your order before 3:00 p.m. EST Monday through Friday, it will be processed and shipped the same business day. Orders placed after 3:00 p.m. EST or on weekends and holidays will be shipped on the next business day. This efficient schedule allows us to maintain the freshness and quality of our products, delivering the rich flavors crafted by our talented chef directly to your doorstep without unnecessary delay.
A: Yes, Tampa Bay Spice Company provides free shipping on all online orders of $30 or more. This policy allows customers to conveniently explore and enjoy our handcrafted spices, rubs, marinades, when their purchase meets the minimum threshold. Whether you are stocking up on your favorite blends or trying new flavors, free shipping enhances the value and accessibility of our unique culinary offerings delivered straight to your door.